CargoGear Info

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Contact

Toll-Free: 866-792-6614Phone: 520-792-6614email: info@cargoGear.com
Our customer service hours are 9-5 Monday through Thursday and 11-3 on Friday

Returns

30 days - Merchandise in new condition may be returned to us within 30 days from the time it was recieved. We will refund the purchase price of the merchandise. The return must include all original packaging and documentation.

Doesn't fit - If an item does not fit the car described in the description we will troubleshoot the fit. We may request pictures and involve the manufacturer. Upon troubleshooting if the item does not fit, we will issue a prepaid return label and issue a complete refund when we recieve the return shipment. Without troubleshooting you would have to ship the item to us at your expense.

Exceptions - Items returned outside the terms of the return policy may not be accepted or may incur a restocking fee of 30%.

Truck Freight - Some larger items, such as cargo boxes and platforms ship truck freight. The return freight can be very expensive, so please plan carefully.

Privacy

We respect your privacy - We use the information you provide to fill your order.

Low Price Guarantee

CargoGear offers lowest price guarantees on certain brands and product lines listed below.

After purchasing a product at CargoGear, if you find a lower advertised price for the exact same item in stock and available for purchase from a manufacturer authorized dealer, we will refund you 110% of the price difference between your fully delivered price and the fully delivered price of our competitor subject to the following terms.

Item must have been purchased after 3/8/2018

We cannot match promotional pricing, auction pricing, close-out pricing or club or membership pricing. Non-exhaustive Examples: coupons, in cart discounts, buy one get one, gift with purchase, going out of business sale, pricing error.

To request a refund please send us a link to the web page where the item is for sale cheaper and your order number. No other proof of pricing will be accepted. No screen shots, no printouts and etc.

List of brands and products
Thule, RhinoRack, Inno and Yakima roof racks and carriers, EXCLUDING roof cargo boxes.
Bednet brand cargo nets.
Access Cover and Truxedo tonneau covers.
TracRac truck racks and accessories, EXCLUDING hardware.

Shipping

Free Shipping - Free shipping applies to orders that are shipping to the 48 contiguous US states. When the shipping is free the choice of carrier is ours.

We Ship By - Most orders, items ship by FEDEX, UPS or USPS. Large items may ship by truck freight.

When will it ship - We indicate ship times on the item page and in the shopping cart.
shipping information region on item page
shipping information region cart page

How long will it take to get here - If you have an important deadline, send us an email or give us a call, before or right after you order.


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