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CargoGear Information  

Shipping and Returns Information
Why buy at CargoGear?
  • Customers are the most important part of our business.
  • We have a A+ Rating with the Better Business Bureau.
    Check a company at the BBB.
  • Safe and Secure, CargoGear uses industry standard SSL technology, industry leading Cisco and Sonic Wall firewalls.
    Click to confirm CargoGear's BBB Online Reliability status.                customers love us                Click to verify CargoGear's valid THAWTE SSL Certificate.
  • Easy returns. Visit our Return Policy page.
  • We respect our customer’s privacy.  Visit our Privacy Policy page.
  • We choose products that offer value to our customers. CargoGear and the high quality products we sell have been featured by The Wall Street Journal, CBS's The Early Show, and Real Simple Magazine, to name a few. Find out more about CargoGear in the Press .
  • We ship stuff fast.
CargoGear Information
CargoGear is located at:
     1665 E 18th St. Suite # 216
     Tucson, AZ 85719

CargoGear is an online retailer of high quality automotive accessories.

Additional information can be requested at
Placing an Order
For your convenience, merchandise can be ordered at using our secure online shopping cart system. Once an order is placed, CargoGear may contact you for confirmation of order, shipping, or billing information if necessary. This will be done before your order is shipped. In unusual cases the pricing or availability of an item may change between the time your order is placed and the time we ship your order. In this unlikely circumstance we will contact you before processing your order.

After your order is placed, we will send you a detailed order confirmation email. Many spam or junk mail filters may divert our confirmation and shipping information emails into your Junk or Spam mail folder. If you don't receive an order confirmation email, please be sure to check these folders or add to your allowed senders list prior to ordering. If you entered an email address at the time of order and do not receive your order confirmation email within 1 business day of placing your order, contact us at Toll-free: 866-792-6614, or 520-792-6614 or send a message to to request another copy.

If you find it more convenient to order offline you can mail in your order. For mail-in orders we accept personal check, money orders, or credit cards. Please use our online shopping cart system to generate an order form. The online system will compute the correct shipping charges for the shipping location you specify within the continental US. The computer system generates a printable order form before credit card information is requested. Simply print this form and mail it in with your payment. Please be sure to include a phone number with your mail-in order, in case we need to contact you regarding your order. If you would like an email confirmation, include an email address along with your order. Please mail your order and payment to:

     1665 E 18th St. Suite # 216
     Tucson, AZ 85719
  • Please call us at 520-792-6614 if you have product questions, need additional information, or you would like order by phone.
  • Ordering constitutes agreement with our Return Policy.
Payment Methods
CargoGear accepts Visa, MasterCard, American Express and Discover credit cards. For mail-in orders we accept personal checks, money orders, and credit cards. Please make checks payable to CargoGear. If you have any questions about paying for your order, please contact us at

Purchase orders are accepted without prior credit approval from Federal, State, and local government agencies, including public schools and hospitals. If you require a W-9 form prior to submitting a purchase order, email or call Toll-free: 866-792-6614, or 520-792-6614 to request a completed copy. Purchase orders from other entities may require prior credit approval, usually this can be done in just a couple of business days.

We welcome purchases made with US Federal Government purchasing and IMPAC cards.
Sales Tax
Orders shipped to Arizona locations will be charged applicable sales taxes. We do not charge sales tax on orders shipped to locations outside of the state of Arizona.
Low Price Guarantee
CargoGear offers lowest price guarantees on certain brands and product lines, listed below.

For 30 days after purchasing a product at CargoGear, if you find a lower advertised price for the exact same item in stock and available for purchase from a manufacturer authorized dealer, we will refund you 110% of the price difference between your fully delivered price and the fully delivered price of our competitor subject to the following terms.

Item must have been purchased after 3/8/2018

We cannot match promotional pricing, auction pricing, close-out pricing or club or membership pricing. Non-exhaustive Examples: coupons, in cart discounts, buy one get one, gift with purchase, going out of business sale, pricing errors.

To request a refund please send us a link to the web page where the item is for sale cheaper and your order number. No other proof of pricing will be accepted. No screen shots, no printouts and etc.

List of brands and products
Thule, RhinoRack, Inno and Yakima roof racks and carriers, EXCLUDING roof cargo boxes.
Bednet brand cargo nets.
Access Cover and Truxedo tonneau covers.
TracRac truck racks and accessories, EXCLUDING hardware.
Shipping Delays
For shipments requiring verification or significantly more time for delivery than indicated in the ordering system, we will notify you using the information you provided at time of order.
Product Warranties
Many of the high quality products sold by CargoGear are covered by a manufacturer's warranty. If you have a problem with a product you purchased from us, please take advantage of this coverage and contact the manufacturer according to their warranty instructions. If you would like information regarding product warranties or assistance obtaining warranty coverage, please contact us. We also appreciate feedback regarding problems you experience with the products we sell, since we are dedicated to carrying only quality products.
Changing or Canceling an Order
The packaging and shipping process begins very soon after an order is submitted. If an order must be cancelled or modified, please call us at Toll-free: 866-792-6614, or 520-792-6614 or send an email to as soon as possible. Once a package ships, we have no way to stop the package or to get the shipping charges back from the shipping company. Subsequently, you may incur additional shipping charges for orders changed or cancelled after merchandise has shipped.
Backordered / Unavailable Merchandise
In the event that items are backordered, CargoGear will send a notification email to the email address you provided at the time of order. With your approval, items not available for immediate shipment will be shipped as soon as possible. Your credit card will be charged at the time of shipment. If your order contains both in-stock and backordered items, in-stock items will be shipped immediately and your credit card will be charged for the in-stock items. Your credit card will be charged for the backordered items at the time of shipment. We will not add extra shipping charges for backordered items.

Extremely rarely, product information may be incorrect. There may be errors in, but not limited to errors in: the description, the price and the available stock. In the case of errors we reserve the right to not complete the order. We do not charge for orders until they have shipped; there will be no charge to you.
Online Order Status
For your convenience, you can check your order status at: CargoGear Order Status Page

As information becomes available, we will post the following information to your order status page:
  • Order Reviewed Date- The date your order has been reviewed by a customer service representative
  • Shipped Date
  • Tracking Numbers
  • Delivery Date
  • Notes to Customer
Privacy and Security
Click to confirm CargoGear's BBB Online Reliability status.                customers love us                Click to verify CargoGear's valid THAWTE SSL Certificate.              
CargoGear does not sell, share, or distribute your information. We supply the shipper with information they need to deliver your order. For detail see our Privacy Policy.

CargoGear offers a secure ordering system based on industry standard SSL encryption. Credit card information is encrypted prior to and during transmission to our order processing center.

Our computer systems are protected by industry leading Cisco and SonicWall firewalls. Our software is proactively monitored and patched.
Contact Us
Please include your CargoGear order number when contacting us regarding a previously placed order.

Write us:
1665 E 18th St. Suite # 216
Tucson, AZ 85719

Email inquiries will be answered in a timely manner by the staff at CargoGear.

Telephone: toll-free: 866-792-6614, or 520-792-6614