All returns and exchanges require prior
authorization and a valid Return Authorization Number.
Return authorizations must be initiated within 30 days of the delivery of your order.
If you Receive Incorrect or Defective Merchandise
If our warehouse ships the wrong item or you receive an
item that is defective, we will arrange for a pre-paid
return label for the incorrect item. We will also ship the correct
item or replacement item at no additional charge. We must
receive the original item or proof of shipment of the
original item within 30 days of delivery or we will charge your card for
the cost of the replacement item.
If you receive an item that has been damaged during shipping,
please contact us as soon as possible. We will either replace the item or
ship replacements parts (if, for example, the item requires assembly and some
parts are missing or damaged). We will ship replacement merchandise or parts via
normal shipping methods. We may need your assistance in filing a claim with the shipping
company that damaged the merchandise. If you can, take a picture of the package when it
arrives if it is damaged. We appreciate your cooperation. We will provide you with a
pre-paid return label for any damaged merchandise that must be returned to us.
New and Opened Merchandise
You may return new merchandise (including opened merchandise that is in new condition) for any
reason. The merchandise must be complete and include all original documentation and packaging.
If packaging or documentation is missing, the item is considered to be used, and a
fee will apply.
Shipping charges on certain large
or heavy items are not fully refundable. The indicated amount will be deducted from the return amount for the following items: RV Ladders ($20), Trailer Hitches ($30), truck racks ($40), Undercover tonneau covers ($100), and Inno
cargo boxes ($100) cargo platforms ($100).
Return shipping is not covered; you may ship your return through the carrier of your choice. We recommend you insure
your return shipments and use a method that provides a tracking number or delivery confirmation.
Returning items that ship by truck freight is VERY expensive, for example $500.
A 30% fee will be charged for returned merchandise that is not in new/opened and ready to resell condition including
all original packaging and documentation.
In special circumstances NEW items MAY be authorized for return within 30-60 days from the delivery of your order. A 30% restocking fee will apply.
To request a return authorization, email firstname.lastname@example.org with your order number, the part number, and reason for
return. Once a return request is received and processed, you will receive an email with your return authorization
number, instructions for return, and the amount you will be credited for your return in writing. When your return is
received at our warehouse, we will inspect the item and credit you as indicated in the return authorization email.
We will email you a receipt for the credit.
Used merchandise will not be authorized for return. CargoGear will work with customers on a
case-by-case basis to evaluate exceptional circumstances. In many cases, if you have tried to
install it, it is used.
No credit will be given for packages received without a valid Return Authorization Number.