Covid 19 Updates (8/1/2020)
We will return email requests for phone calls, but it may take some time.
30 days - Merchandise in new condition may be returned to us within 30 days from the time it was recieved. We will refund the purchase price of the merchandise. The return must include all original packaging and documentation.
Doesn't fit - If an item does not fit the car described in the description we will troubleshoot the fit. We may request pictures and involve the manufacturer. Upon troubleshooting if the item does not fit, we will issue a prepaid return label and issue a complete refund when we recieve the return shipment. Without troubleshooting you would have to ship the item to us at your expense.
Exceptions - Items returned outside the terms of the return policy may not be accepted or may incur a restocking fee of 30%.
Truck Freight - Some larger items, such as cargo boxes and platforms ship truck freight. The return freight can be very expensive, so please plan carefully.
- We will send you emails about your order, and if needed to request further information to complete your order
- We may send a one-time request for a product review several weeks after your receive your order
- If you sign up for our newsletter we may email you the newsletters
- We may call you about your order
- If the delivery person cannot locate you, we may give them your phone number
- We may share your contact information with a manufacturer when you request product information, you request technical support or when you are dissatisfied with a product.
Low Price Guarantee
CargoGear offers lowest price guarantees on certain brands and product lines listed below.
For 30 days after purchasing a product at CargoGear, if you find a lower advertised price for the exact same item in stock and available for purchase from a manufacturer authorized dealer, we will refund you 110% of the price difference between your fully delivered price and the fully delivered price of our competitor subject to the following terms.
Item must have been purchased after 3/8/2018
We cannot match promotional pricing, auction pricing, close-out pricing or club or membership pricing. Non-exhaustive Examples: coupons, in cart discounts, buy one get one, gift with purchase, going out of business sale, pricing error.
To request a refund please send us a link to the web page where the item is for sale cheaper and your order number. No other proof of pricing will be accepted. No screen shots, no printouts and etc.
List of brands and products
Thule, RhinoRack, Inno and Yakima roof racks and carriers, EXCLUDING roof cargo boxes.
Bednet brand cargo nets.
Access Cover and Truxedo tonneau covers.
TracRac truck racks and accessories, EXCLUDING hardware.
Free Shipping - Free shipping applies to orders that are shipping to the 48 contiguous US states. When the shipping is free the choice of carrier is ours.
We Ship By - Most orders, items ship by FEDEX, UPS or USPS. Large items may ship by truck freight.
When will it ship - We indicate ship times on the item page and in the shopping cart.
How long will it take to get here - If you have an important deadline, send us an email or give us a call, before or right after you order.